[Just play it cool, he can hopefully work out some information about her while she's shopping, at least enough to determine whether or not she's heard of Retrospec. It'll be fine.]

Ja, it is! It's a bit of a work in progress right now, though - if there's anything specific you're looking for, I can point you in the right direction!

[He loves his employees dearly but sometimes you've just gotta go and rearrange your entire store because you're bored. It happens, don't worry about it.]